Frequently Asked Questions

WHAT ARE SHIPPING TIMES AND COSTS?

Delivery times will vary on which shipping option you selected during checkout. Our Australia Wide Free Shipping option generally takes between 3-7 business days & our express shipping will generally take 2-5 Business Days.

All orders are shipped via Australia Post.

Please note: due to COVID-19 there may be some shipping delays, however, we do our best to combat this with our excellent customer service ;)

WHAT PAYMENT METHODS CAN I USE?

Sleep Temple accepts the following payment methods:

  • Credit Card: Visa, MasterCard & American Express. The total will be charged to your card when you finalise your order (checkout).
  • PayPal: Shop easily online without having to enter your credit card details on the website. Your account will be charged once you finalise your order (checkout). To register for a PayPal account, visit the website paypal.com.
  • Afterpay: allows you to shop now and pay later, always interest-free. With Afterpay, your purchase will be split into 4 payments, payable every 2 weeks. See How to Buy Sheets with Afterpay for more information.

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

We generally allow returns within 30 days of purchase for a full refund or exchange minus a 15% restocking fee. You will need to cover any return freight costs and ensure you use a tracked service as we will not be responsible for any lost parcels via post.

Note: we do not accept all change of mind purchases and these cases are at the discretion of Sleep Temple on a case by case basis. Please contact us to verify if we will accept your change of mind purchase.

For hygienic reasons, we do not (& cannot) accept returns on used or washed products for change of mind purchases.

HOW DO I CARE FOR MY SHEETS?

Sleep Temple sheets can be hand washed or put through the washing machine. If using a washing machine we recommend a cool or warm wash as a high temperature wash can weaken the fibres. A mild detergent works best, while the use of bleaching agents is not recommended. If using a tumble dryer, set it on a low heat and be careful not to leave them in too long. We do always recommend hang drying your sheets and pillowcases wherever possible.

We recommend that you wash your sheets before first use - this also allows them to shrink to their natural size.

    I RECIEVED THE WRONG ITEM(S) OR FAULTY ITEM(S), WHAT DO I DO?

    At Sleep Temple, we take pride in ensuring our goods are of the highest quality. However, like everything we're definitely not perfect. If for any reason you find one of our products is faulty, or we have not delivered what you ordered, please contact us immediately. We will require as much information as possible of the fault / incorrect items with photos if possible (always helps!) and your order number. Once we receive your email, we will get back to you within two business days.

    For any faulty or incorrect orders, Sleep Temple will cover all return postage costs and offer a full refund / exchange. Any exchange postage costs to you will also be covered by Sleep Temple.

     

    CAN I CHANGE MY SHIPPING DETAILS AFTER PLACING MY ORDER?

    Please contact us immediately if you need to change your shipping details. You can use our contact us page or email hello@mysleeptemple.com.

    Once an order has been dispatched, we cannot alter your shipping details. Orders are usually dispatched same business day if made before 1pm.

    DO YOU OFFER GIFT CARDS?

    We sure do.

    Our digital gift cards have a lifetime validity period. Gift cards are available to purchase in denominations of $50.00, $100.00, $200.00, $300.00, $400.00 and $500.00. 

    Your voucher will be emailed to you with instructions on how to redeem with a voucher code.

    WHAT ARE YOUR SHEETS MADE OF?

    Our sheets are constructed using different fabrics. Our most common fabrics are our cotton and bamboo Ranges.

    Our cotton range is made using super soft long staple cotton in a sateen weave to give the perfect combination of softness and breathability.

    Our Bamboo range is made using a silky soft, breathable and long lasting Bamboo fabric utilising a single ply, sateen weave.

    You can find out more information about our sheets.

      HOW DO I KNOW WHICH SIZE TO BUY?

      Our sheet sizes can be found on our size chart.

      WHAT HAPPENS TO RETURNED SHEETS?

      After we receive your return, we store the item(s) at our warehouse until the first of the following month where we then donate them to a local homeless shelter, pound or organisation which will make great use of our products. We of course, wash them prior to handing them over.

      WHAT YARN DO YOU USE?

      We only use single ply yarns meaning that we don't group weaker fibres together like many other products on the market today. Sheets that use multi-ply yarns often report high thread counts, however, this is misleading because the thread count is doubled or tripled as the weaker fibres are grouped together meaning they are actually in most cases, inflated thread counts.

        WHERE ARE YOUR SHEETS DESIGNED AND MADE?

        All of our Sleep Temple sheets are designed in Western Australia. From November 2020 most of our products including our sheet sets are also made in Western Australia. Prior to November 2020 we were importing our items from Overseas. Whilst we still have some of these items in stock we have taken numerous steps to differentiate between these two ranges.

        • Firstly, all our Australian Made sheets have "Aus Made" in the title.
        • Secondly, we have a dedicated Australian Made section.
        • Thirdly, all our products made in Australia stipulate this in the description of the product.

        If in doubt - please contact us for clarification.

          We use cookies to ensure that we give you the best online bedding shopping experience on our website. View our privacy policy below for information on how we utilise cookies on our website.