Select a topic below to jump to the section. If your question is not answered below just email us at firstname.lastname@example.org and we'll respond within 24 hours.
What's the difference between the Essentials range and the Lush range?
All of our sheets are made from super soft long staple cotton in a sateen weave, but our Essentials and Lush range have different thread counts. If you're looking for a light-weight and breathable cotton we'd recommend the Essentials range with a 250 thread count (perfect for warm sleepers). If you prefer a silky soft feel to your sheets, then we'd recommend our Lush range with a 400 thread count (perfect for year-round comfort) .
How do I wash my sheets?
Snooze temple sheets can be hand washed or put through the washing machine. If using a washing machine we recommend a cool or warm wash as high temperature water can weaken the cotton fibres. A mild detergent works best, while the use of bleaching agents is not recommended. If using a tumble dryer, set it on a low heat and be careful not to leave them in too long.
Do our sheets wrinkle?
Unlike most other brands, we don't spray our bed sheets with any artificial non-wrinkle chemicals. Because our sheets are 100% long staple cotton fibres, they will naturally wrinkle at the start, but will wrinkle less and less with every wash. We recommend hang drying your sheets to prevent wrinkling.
Do you use single or multi ply yarn?
We only use single ply yarns meaning that we don't group weaker fibers together like many suppliers. Sheet companies who use multi ply yarns often report high thread counts, however this is misleading because the thread count is doubled or tripled as the weaker fibers are grouped together.
What is the depth of your fitted sheets?
We use a 40cm depth for our fitted sheets and construct them with durable elastic all the way around the edge. This makes our fitted sheets perfect for almost any mattress.
What are the size dimensions of your sheets?
Do you have sheets in other colours besides white?
At the moment we only sell white sheets. Look out for some new colours in the future.
Do your sheets shrink?
There will be some initial shrinking when you first wash your sheets, but don't worry, we've designed them so that they shrink to the correct size.
What down do you use in your doonas?
We use a mix of 80% duck down and 20% duck feather to create an extremely soft feel that can be used year round.
Does the doona come with a warranty?
Yes our doonas come with a lifetime warranty. If something goes wrong with your doona just send us an email and we'll repair it or replace it for free.
Should I wash my doona?
If you would like to wash your doona it's better to have it dry cleaned than to use water. Just remember that excessive dry cleaning will shorten the lifespan of your doona, so only do this when necessary. Washing the doona with water can cause damage to the baffle system (the individual cotton boxes which hold the sections of down). For small stains, use soap to spot clean the affected area and hang the doona horizontally to dry.
Are your doonas made with duck or goose down?
Our doonas are made with 80% duck down and 20% duck feather.
What is the difference between a duvet, doona and quilt?
A doona, duvet and quilt are essentially the same thing but can vary slightly depending on where you are in the world. Snooze temple doonas are made from a series of cotton containers sewn together. These containers are known as baffles and they each contain a down filling. This baffle construction prevents the down from clumping together in one area of your doona to give a nice, even distribution.
How long does shipping take?
For Australian orders delivery time is 2-5 business days.
How much does shipping cost?
For a limited time only, shipping in Australia is FREE. International shipping has a flat rate of $20.
What payment methods do you accept?
We accept Paypal, credit cards and debit cards.
How can I track my order?
Please email email@example.com if there are any issues with the tracking information provided to you after your purchase.
Where do I enter my gift card code?
If you have a gift card or voucher code, simply enter it at the last stage of checkout.
Can I return or exchange the items I purchased?
Yes of course. Please email firstname.lastname@example.org to organise your return or exchange.
What's your return policy?
We accept returns for all of our products within 60 days of your purchase. Email email@example.com to receive your free shipping credit so you don't have to pay for shipping fees. If you have washed or used the sheets, we require a $14.95 processing fee.
What's your exchange policy?
If you'd like to exchange any of your sheets for a different size or material we're happy to do so and we'll even pay for the shipping. If you've already used or washed your sheets we require a $14.95 processing fee. To organise a product exchange please email firstname.lastname@example.org with your details.
I entered the wrong shipping address. What should I do?
If you've entered the wrong shipping address email us immediately at email@example.com and we'll fix it for you.
Do you ship internationally?
Yes we ship anywhere in the world.